Centralized & Automated API Management
for HSBC with Kong APIOps
Client Overview
HSBC is one of the world’s largest and most prominent banking and financial services institutions, serving over 39 million customers across 60+ countries. Headquartered in London, the bank offers services in personal banking, corporate finance, global markets, and wealth management. HSBC is committed to driving digital innovation, enhancing cross-border experiences, and supporting sustainable growth through technology modernization.
Business Objective
To support its digital-first strategy, HSBC sought to establish a centralized, secure, and scalable API ecosystem to accelerate product delivery, increase automation, and foster internal API reuse. Their goal was to replace fragmented, team-specific gateways with a standardized API platform to:
- Process commission data and transaction records in real time
- Enable faster, more accurate financial forecasting
- Unify the developer experience for both APIs and UIs
- Transition to an API-as-a-Product (AaaP) operating model
- Promote APIs seamlessly across environments with minimal downtime
- Enforce governance, observability, and security standards across teams
Industry
Banking & Finance
Platform
Kong
Service
Kong Deployment Architecture
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Results
Automated API Deployment
Kong deployments are now fully script-driven, reducing provisioning times and operational errors.
Reduced Time-to-Market
APIs can be promoted across environments in minutes without service downtime, accelerating product delivery.
Centralized Visibility & Governance
A unified control plane monitors and governs APIs deployed across multiple regions and data centers.
Scalable, Secure Architecture
The infrastructure is compliant with HSBC’s internal security policies and ready for future enhancements, including MTLS and FAPI.
Technology Stack
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