Salesforce SAP ECC Integration for
End-to-End Sales Automation at Servomex
Client Overview
Servomex is a global expert in specialist gas and moisture analysis solutions and a key operating company within Spectris plc. It supplies a wide range of innovative gas analysers, from portable instruments to large, complex process systems, designed to deliver accurate, reliable gas measurements that support improved product quality, plant and process safety, emissions control, and compliance with regulatory requirements across industries such as energy, industrial process, medical, and semiconductor manufacturing.
Founded in 1952 and headquartered in the UK, Servomex has a long history of innovation in gas analysis, combining deep technical expertise with a broad product portfolio and worldwide service network to meet evolving industrial needs.
Business Objective
Servomex aimed to eliminate manual synchronization between Salesforce CRM and SAP ECC ERP by implementing a fully automated, real-time integration framework.
Key objectives included:
- Automating the Quote-to-Cash lifecycle
- Synchronizing customer, product, pricing, and order data
- Reducing manual intervention across CRM and ERP systems
- Improving data accuracy and consistency
- Enhancing visibility into order, delivery, and financial statuses
- Delivering a better customer and employee experience
Industry
Manufacturing
Platform
Boomi
Service
CRM–ERP Integration
NeosAlpha helps enterprises automate Quote-to-Cash processes through secure CRM and ERP integration powered by Boomi.
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Results
Reduced Lead Time
Automated Quote-to-Sales Order processes significantly shortened customer servicing timelines
Lower Processing Costs
Eliminated manual data re-entry, reducing operational overhead.
Improved Data Alignment
Achieved consistent synchronization of customer, opportunity, quote, and order data between Salesforce and SAP.
Enhanced Data Accuracy
Replaced manual processes with automated integrations, reducing errors and inconsistencies.
Technology Stack
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