NetSuite EDI & eCommerce Integration
for OKA to Improve Order Accuracy and Fulfilment Speed
Client Overview
OKA Direct is a British luxury home furniture retailer founded in 1999. Known for its distinctive mix-and-match interior design philosophy, OKA offers premium furniture, lighting, and home décor products through both physical stores and online channels.
As a fast-growing retail brand operating across eCommerce and brick-and-mortar sales channels, OKA required a scalable and integrated digital ecosystem to support operational efficiency and customer experience.
Business Objective
OKA sought to modernize its retail operations by integrating its ERP, eCommerce, CRM, payment gateway, and third-party logistics (3PL) systems into a unified, automated architecture.
Key objectives included:
- Enhancing the customer shopping experience across channels
- Expanding customer reach and revenue growth
- Increasing order processing speed and accuracy
- Reducing manual operational overhead
- Ensuring scalable, low-maintenance integration architecture
The broader goal was to build a connected digital backbone capable of supporting continued growth in a competitive retail environment.
Industry
Retail / e-Commerce
Platform
Boomi
Service
EDI and E-Commerce Integration
Automate EDI transactions, eliminate manual errors, and accelerate fulfilment with our enterprise-grade Boomi EDI services.
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Results
Improved Order Accuracy & Fulfilment Speed
Real-time synchronization across ERP, eCommerce, and 3PL improved operational efficiency.
Enhanced Customer Experience
Accurate order tracking and streamlined processing improved both online and in-store experiences.
Reduced Operational Costs
Automation reduced manual intervention and simplified system maintenance.
Increased Revenue Enablement
A connected ecosystem enabled OKA to scale operations and expand customer reach confidently.
Technology Stack
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