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Client Account Manager / Customer Success Manager

Client Account Manager / Customer Success Manager

US
|
6+ Years

Job Description

The Client Account Manager/Customer Success Manager will act as a trusted partner to customers, ensuring they achieve maximum value from the company’s products and services. With over 6 years of experience in the U.S. market, providing similar Enterprise Integration, the role is responsible for driving customer satisfaction, retention, adoption, and long-term account health, while identifying growth opportunities aligned with customer outcomes.

Job Roles & Responsibilities

  • Own and grow a portfolio of customer accounts.
  • Drive renewals, contract extensions, and expansion revenue.
  • Identify and close upsell and cross-sell opportunities.
  • Build strong relationships with senior customer stakeholders.
  • Ensure customer satisfaction to maximise retention and lifetime value.
  • Collaborate with internal teams (sales, product, support, operations) to resolve issues and improve customer experience.
  • Advocate for customers internally, sharing feedback and insights with product and leadership teams.
  • Identify expansion opportunities where they align with customer needs and success.
  • Support contract renewals and commercial discussions in partnership with sales.
  • Maintain accurate customer records, success plans, and forecasts in CRM and CS tools.
  • Manage escalations and ensure timely resolution of customer issues.

Skills and Qualifications

  • 6+ years’ experience in Client Account Management, Customer Success, or a similar role in the IT Consulting and Services Industry.
  • Proven experience managing renewals, account growth, and customer retention.
  • Strong commercial acumen with the ability to balance customer value and revenue growth.
  • Excellent stakeholder management, communication, and negotiation skills.
  • Experience working with senior and C-level client stakeholders.
  • Data-driven mindset with experience using CRM and customer success tools.
  • Strong problem-solving and escalation management skills.

Desirable

  • Understanding of software platforms like iPaaS, APIM, ERP, Data, and AI Agents.
  • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
  • Experience supporting technically complex or solution-based customer accounts.

Salary and Perks

  • In line with an individual’s skills and experience.

 

Interested candidates can send their application and CV to [email protected]

Apply Here

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